Shipping policy

 

Free Shipping to UK Mainland
At The Skotlanti Store, we are committed to providing hassle-free delivery for our customers. All standard deliveries to the UK Mainland are free of charge.

Order Processing

  • Order Confirmation: Once you place an order, you will receive a confirmation email. This ensures your order is in our system and your payment is pre-authorised. We’ll verify stock availability and update you on the status of your order.
  • Dispatch Timeline: Orders are typically dispatched within 2–5 business days if the items are in stock. For custom or larger items requiring special handling, dispatch may take longer.
  • Backorders or Unavailable Items: In the event an item is back-ordered or unavailable, you will immediately be notified, and alternative solutions or product options will be offered.

Shipping Timeframes

Estimated delivery times for in-stock items are 3-5 business days after dispatch. Delivery timelines can vary for custom or bulky items, and unforeseen factors may occasionally cause delays. You can find specific delivery estimates on each product page.

Tracking Your Order

  • You will receive an email with a tracking number within 24 hours of dispatch to follow your delivery status.
  • If you have not received tracking information within 6 business days after placing your order, please contact us at contact@skotlanti.co.uk or phone 07864699009 for assistance.

Delivery Methods

  • Standard Curbside Delivery: Orders will be delivered to the nearest access point at your property (e.g., driveway or entryway). Couriers are unable to enter your home or property due to insurance restrictions.
  • For products requiring assembly, detailed instructions are provided. If needed, professional installation services can be arranged for an additional fee.

International Shipping

  • For international orders, The Sauna Store may offer shipping depending on the product and destination. Quotation requests for international deliveries can be directed to ontact@skotlanti.co.uk Custom duties and shipping fees will apply.

Damages

  • Inspect at Delivery: Please inspect all items upon arrival and do not accept delivery of damaged goods. If damage is noted upon opening, document it with photos and contact us immediately at ontact@skotlanti.co.uk for a replacement or refund.
  • For any damaged deliveries, The Skotlanti Store will arrange for a replacement or refund and cover the return shipping costs.

Returns, Cancellations, and Refunds

  • Orders cancelled after 48 hours may incur additional fees.
  • If your order has been dispatched prior to cancellation, the return shipping costs will be the responsibility of the customer. Refunds can only be processed to the original payment method used during purchase.

Custom Shipping Requests

The Sauna Store is happy to accommodate special or custom shipping arrangements. Please reach out:
Email: ontact@skotlanti.co.uk
Phone: 07864699009
Address: Unit 4, Weardale Lane, Block 23
G334JJ Glasgow, United Kingdom
Visit us online: shop.skotlanti.co.uk.